We're a customer-first company, and we want you to love your piece. Sometimes things happen, so if there's ever anything wrong with your order, get in touch at info@aircraftvibes.com and we'll do our best to make it right.
Ready-made pieces You can return a ready-made piece within 14 days of delivery, as long as it's unused, undamaged and in its original packaging. Return shipping and any related customs or handling fees are covered by you. Once we receive the piece back in its original condition, we'll refund what you paid (minus the original express shipping fee, if you chose it, and any customs or handling charges).
Custom pieces Because custom pieces are made specifically for you, they can't be returned once production has started. If you change your mind within the first 24 hours of ordering, we'll refund you in full. After 24 hours, we can refund 70% of your order as a goodwill gesture. Before any refund, we'll always try to find a solution first - our goal is for you to end up with a piece you're genuinely happy with.
Damaged or defective items If your piece arrives damaged, please contact us with a photo - there's no need to send anything back. For minor damage, like a slight bend that can be gently corrected by hand, we'll guide you through it. For anything more significant, we'll produce and ship a replacement at no cost to you, including any customs and handling, so you won't pay a thing the second time around.
Warranty Every neon piece comes with a 2-year warranty. If something stops working, just get in touch - depending on the issue, we'll send a replacement part or a whole new piece, and you won't need to send anything back to us.
Late orders If your order is running behind the timeframe we gave you, please reach out - we'll look into it right away and get it made and shipped as fast as we can.
How refunds are issued Refunds are issued to your original payment method. Please contact us before returning anything, so we can guide you through the process.
Excellent detailed model. Looks particularly impressive when viewed in artificial light. So pleased I am with product I am going to order an English Electric Lightning!
Surprised for my birthday with my favorite military fixed-wing aircraft (I have a rotary wing favorite, too!) and it looks great in our entryway. Soon we’ll add the next one and no telling where/when we’ll stop. That’s what happens when you’re married to an Air Force retiree! Thanks for the great wall art!
I love the art piece. However, your packaging and the shipping care was bad. It arrived bent up. I had to flatten out the helicopter art piece to get it to stay on the wall.
If I order another piece iD expect better handling and a better package.
Although there was a mixup with my order, Eva from Airvibes, assured me that my order would be fullfiled.
The items were packaged securely and the construction of the metal art was done perfectly. I love how it looks in my office. Will definitely purchase more.
My husband is a retired army pilot, he still lives and breaths and dreams flying. He was so happy to get this. I think a Huey will be next❣️ thank you for such a great idea!
Beautiful product! High quality material.
My husband loves his B777-300 model.
Great experience in every way from ordering to delivery. Easy to install. Fantastic gift!!
The ordering process was quick and easy. Love the design and when it arrived the quality was very nice. I got the smaller version as it went over top of a door frame below the American flag. I would definitely consider ordering a couple of the larger design.
I selected two planes that I've flown under very different circumstances and times in my life. Each was a milestone. The Tomahawk and Mustang been mounted in my plane-cave and they look beautiful while telling a story.
But, the additional FEDEX shipping charges I had to pay about a month later came as a surprise. These international fees were not made clear while purchasing.
You completely falsely advertise the size of these items as covering the back of a desk. They are a full 20% of the size advertised, and this is false advertising and punishable by high fines here in the US. I am about to submit a claim to the FTC. I highly suggest you call me directly: 631-704-4596. We ordered the Beechcraft Bonanza item and want the full size one delivered as promised on your website.
Great quality, very smart looking especially when the light creates the shadow. Well worth the money and the wait. Highly recommended to anyone who’s an interest in aircraft
I was very impressed when I received the Bell 47 helicopter profile I ordered. It is well-made, does not bend or flex at all, made out of very good solid metal. The flat black finish was consistent throughout and to finish it off, they put a bracket on the main rotor blade at the point of center gravity. Placing a screw in the wall and putting that bracket on the screw sets it perfectly level on the wall. They also put two pins on it, one at the lower front and one at the lower rear, to keep the bottom section at the same distance from the wall as the upper bracket giving it a 3-D effect hanging on the wall. Very happy with mine and would recommend lt to anyone.
Pa38 Tomahawk was mi first trainer, so this silhouette has a special meaning for me. The aircraft is instantly recognizable and it looks fantastic on the wall. The quality exceeded my expectations. Highly recommended
Excellent silhouette just as ordered however I wish the initial manufacturing estimate was more honest in stating that the factory was busy and a longer manufacture than quoted was expected. Also the packing was not up to standard I feel as there was damage to the box which could have caused damage to the aircraft.
As a US Air Force pilot based in Minot, North Dakota, I flew the KC-135 from 1960 to 1965. It was a great airplane as are most Boeing aircraft. We spent many hours refueling B-52's and many other types of airplanes around the world.
Thanks for your excellent work in producing precision replicas of the world's greatest aircraft.
Ed G
Overland Park, KS
